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Automotive Repair Shop Management Forum

Professional automotive forum for discussion of repair shop management, covered from all angles, including: managerial discussions, employee relations, training, shop advertising and marketing ideas, streamlining of the shop environment, legal issues related to owning and managing a repair shop, and more. Although this forum is heaviest with participation of shop owners and managers, you also gain insight from members with other backgrounds (technicians, government employees, marketing representatives, educators, and more). This forum is for experienced automotive repair professionals only, membership required.

Continue to the description of our next automotive discussion forum, the Snap-on Handheld Users Group Forum.

Recent Automotive Discussions in the Automotive Repair Shop Management Forum

Opinion on paying for one brand and getting another
10/16/2018 in the Shop Management Forum
I am looking for opinions from other people on this matter. Here is what recently happened to us. I have been using SKF premium brand wheel bearings supplied by our locally owned NAPA store for years. When I went to order a rear wheel bearing assembly for...
Specialized shops: How do you handle off-brand vehicles?
10/14/2018 in the Shop Management Forum
Hey folks, you all provided me with some great advice last time I posted here and I really appreciate that. I hope this hasn't been discussed recently; I searched and didn't up with anything. I think most of us agree that the "all makes, all models" busin...
Maintenance inspection/upsell/incomplete diag gone wrong
10/12/2018 in the Shop Management Forum
After reading several pages of RO and speaking to the customer, here is what I think happened: A 2006 Minivan was brought into a service department. I'm not sure if it was driven or towed. The concern on the RO is "Customer states the vehicle is de-accele...
Who writes the estimate in your shop?
10/10/2018 in the Shop Management Forum
We currently have one service advisor and three technicians. We use Bolt-On technology for DVI and write complete estimates on every vehicle every time. Needless to say that it creates a lot of work for our advisor to estimate properly, present and then d...
Vendor Rant
10/10/2018 in the Shop Management Forum
Ordered a transmission for an Audi from LKQ and when the truck showed up they wanted COD. I said this must be a mistake as I have had an open account with you for over 20 years. Driver calls accounting and they said it's been over a year since my last pur...

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