TechHelp is the heart of iATN: thousands of professional automotive technicians, from all over the world, helping each other with real-world automotive problems, 24 hours a day. A feed of some of the latest TechHelp requests is shown below. Inside the members-only area, your personalized TechHelp page is the central clearinghouse for all things related to TechHelp. You can open a new help request, update or close requests that you currently have open, add further comments to help requests you have closed in the past, help other members with their vehicle problems, update your TechHelp email subscription settings, view the current TechHelp stats for you and the rest of iATN, and more.
TechHelp
Technical Assistance for Auto ProsLatest TechHelp Activity
iATN members may view yesterday's automotive repair discussion on Asian, Chrysler, European, Ford, and GM vehicles, including this month's automotive discussion and top diagnostic trouble codes.
Recent Automotive Discussions in TechHelp
| 08 BMW 535i, Poor-idle/MIL 01/21/2020 in the European Driveability Discussion The problem: On cold start,starts fine, after ~5-10 seconds, stumbles for about 20 seconds, sets MIL, and radiator fan comes on.Restart: all fine, no MIL. Driveability is good. Code is 29F2: Fuel high pressure system. The history: It came in with this iss... |
| 07 Chevrolet Silverado 1500, Mechanical, piston 01/21/2020 in the GM Engine Discussion Customer came in with a miss on cylinder #7, #7 had low compression.Leak down showed crank case leak. Pulled engine and found the #7 piston cracked on the side. Customer had done the plugs before and could not tell me if any porcelain was missing from the... |
| 06 Volkswagen Beetle, Emissions/Surge/Misfire 01/21/2020 in the European Driveability Discussion I need help from the VW techs again. This beetle came in with a stored P0171 fault, LTFT is 20%. Customer complaint was surging at 20-25 MPH and MIL on. So far I have blocked off the hoses to the valve cover and oil filter housing with no change, there is... |
| 15 Audi Q7, Mechanical, Heater 01/21/2020 in the European HVAC Discussion Vehicle had poor heat output, 120'F at vents. Verified thermostat operation. Verified aux coolant pump and shut-off valve operation. Coolant pipes were hot at heater core inlet and cold at outlet. Replaced heater core. Drained cooling system per Audi inst... |
| 12 Chrysler 200, Cuts-out 01/21/2020 in the Chrysler Driveability Discussion Vehicle came in last week 1-15-20 with a mil light on. Driver complaint of vehicle cutting out, road tested vehicle confirmed customers complaint. Pulled code p0344, camshaft sensor intermittent sensor 1 bank 1. Tested sensor output found sensor was bad. ... |
Example TechHelp Request
The example TechHelp request below highlights not only the original request, which included some waveforms posted by the member for extra detail on his issue, but also the related documents & media found on iATN, and our sister company Identifix's Direct-Hit product. Not shown in the screenshot are the replies received by the member on their help request, and the fix they posted describing how they solved the issue with the vehicle.
Using TechHelp
Although iATN TechHelp originally started back in 1995 as an email-only service, most members use TechHelp today via our website, where they have the ability to filter their view of TechHelp down to requests on very specific makes, models, and other keywords. In addition to the help requests, every member is able to read the final "fix" posted by the author. Premium (paid) members, as well as basic (free) members that regularly offer help to other members, are able to view all of the replies received on each TechHelp request. All of this information is searchable in the iATN Knowledge Base.
Many members use TechHelp not only to help others, but also to keep an eye on the interesting fixes that are posted each day. Subscribing to TechHelp by email is a great way to keep up-to-date on the latest issues facing your favorite carline.
TechHelp by Email
In addition to reading TechHelp via the web, you can subscribe to it via email. Once you join the network, you may begin receiving some TechHelp email help requests from other members, either in summary format (sent nightly), or via individual email requests. You may switch formats, choose a different email volume level (choices range from receiving 0 to 70 help requests per day), and choice of topics. TechHelp email is currently split up into 5 major topics (Asian, Chrysler, European, Ford, and GM), and 10 sub-topics (Body, Brakes, Chassis, Driveability, Electrical, Engine, HVAC, Misc., PowerTrain, and Transmission issues), providing 50 combinations for you to choose from. You can mix and match which topics you receive to focus on your specialties.
Note: To keep the quality of TechHelp requests at a high level, members are expected to offer help prior to asking for help, and members are limited in the number of help requests they can send each month.
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