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International Automotive Technicians Network


Technical Assistance for Auto Pros

TechHelp is the heart of iATN: thousands of professional automotive technicians, from all over the world, helping each other with real-world automotive problems, 24 hours a day. A feed of some of the latest TechHelp requests is shown below. Inside the members-only area, your personalized TechHelp page is the central clearinghouse for all things related to TechHelp. You can open a new help request, update or close requests that you currently have open, add further comments to help requests you have closed in the past, help other members with their vehicle problems, update your TechHelp email subscription settings, view the current TechHelp stats for you and the rest of iATN, and more.

Latest TechHelp Activity

iATN members may view yesterday's automotive repair discussion on Asian, Chrysler, European, Ford, and GM vehicles, including this month's automotive discussion and top diagnostic trouble codes.

Recent Automotive Discussions in TechHelp

14 Nissan Altima, Charging, I Key
05/22/2018 in the Asian Electrical Discussion
This car has a number of problems. First it is not charging. The Alt fuse is good and there is power to the big wire on the alternator. When I jump it, it starts and there is no display on the dash. Sometimes it says no key is detected, other times it say...
02 Mercedes-Benz E320, Radio, Code Message
05/22/2018 in the European Miscellaneous Discussion
Vehicle was dead when arrived. Installed battery and radio has code message. Checked owners manual and talked to customer and no code was found.
09 Toyota Venza, VSC system, VSC system
05/22/2018 in the Asian Chassis Discussion
Hello everyone, Installed a New Steering Column now we have a VSC light that won't reset. Found fault code C1231 Steering Angle Sensor circuit malfunction. We have tested the steering angle sensor for power and grounds. It has power to pin 5 & 6 and groun...
11 Buick LaCrosse, Hesitation
05/22/2018 in the GM Driveability Discussion
Good evening folks, have this 2011 Buick Lacrosse CLX 2.4, and it has been giving me sleepless nights. The 2011 seems to what I think is a dead spot as throttle comes off idle, after getting out base idle vehicle works perfectly ( but after two drive cycl...
06 Ford E-250, Poor-idle/Misfire
05/22/2018 in the Ford Driveability Discussion
dropped off for tuneup,customer said it was running rough,and he did not recall how long since plug change.I pulled all plugs,did a compression test,replaced plugs& blocked fuel filter(lean code).took it for road test with hand held scan tool watching rea...

Example TechHelp Request

The example TechHelp request below highlights not only the original request, which included some waveforms posted by the member for extra detail on his issue, but also the related documents & media found on iATN, and our sister company Identifix's Direct-Hit product. Not shown in the screenshot are the replies received by the member on their help request, and the fix they posted describing how they solved the issue with the vehicle.


Using TechHelp

Although iATN TechHelp originally started back in 1995 as an email-only service, most members use TechHelp today via our website, where they have the ability to filter their view of TechHelp down to requests on very specific makes, models, and other keywords. In addition to the help requests, every member is able to read the final "fix" posted by the author. Premium (paid) members, as well as basic (free) members that regularly offer help to other members, are able to view all of the replies received on each TechHelp request. All of this information is searchable in the iATN Knowledge Base.

Many members use TechHelp not only to help others, but also to keep an eye on the interesting fixes that are posted each day. Subscribing to TechHelp by email is a great way to keep up-to-date on the latest issues facing your favorite carline.

TechHelp by Email

In addition to reading TechHelp via the web, you can subscribe to it via email. Once you join the network, you may begin receiving some TechHelp email help requests from other members, either in summary format (sent nightly), or via individual email requests. You may switch formats, choose a different email volume level (choices range from receiving 0 to 70 help requests per day), and choice of topics. TechHelp email is currently split up into 5 major topics (Asian, Chrysler, European, Ford, and GM), and 10 sub-topics (Body, Brakes, Chassis, Driveability, Electrical, Engine, HVAC, Misc., PowerTrain, and Transmission issues), providing 50 combinations for you to choose from. You can mix and match which topics you receive to focus on your specialties.

Note: To keep the quality of TechHelp requests at a high level, members are expected to offer help prior to asking for help, and members are limited in the number of help requests they can send each month.