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International Automotive Technicians Network

TechHelp

Technical Assistance for Auto Pros

TechHelp is the heart of iATN: thousands of professional automotive technicians, from all over the world, helping each other with real-world automotive problems, 24 hours a day. A feed of some of the latest TechHelp requests is shown below. Inside the members-only area, your personalized TechHelp page is the central clearinghouse for all things related to TechHelp. You can open a new help request, update or close requests that you currently have open, add further comments to help requests you have closed in the past, help other members with their vehicle problems, update your TechHelp email subscription settings, view the current TechHelp stats for you and the rest of iATN, and more.

Latest TechHelp Activity

iATN members may view yesterday's automotive repair discussion on Asian, Chrysler, European, Ford, and GM vehicles, including this month's automotive discussion and top diagnostic trouble codes.

Recent Automotive Discussions in TechHelp

06 BMW M5, Misfire
05/27/2017 in the European Driveability Discussion
Hello Group, I do not have correct VIN, so ignore what is posted.I work on tons of 3 and 5 series,but there are not many M5s in our area,so I am not as familiar with them as I would like. It has a dead misfire in cylinder #1[passenger bank front cylinder]...
02 Ford Explorer, Mechanical, Engine
05/27/2017 in the Ford Engine Discussion
Customer supplied used engine from reputable seller. Seller told customer engine had 62,000 miles on it. I installed used engine as received. Ran engine at idle and it idled good for about one hour. After being revved up to test AC, the engine instantly s...
07 Chevrolet Silverado 1500, No-start
05/27/2017 in the GM Driveability Discussion
Silverado cam in no start no crank.customer has been having cranking problems and has been jumping a wire to crank truck until one day it would not crank anymore.it was obvious he shorted under hood fuse box.replaced it with new,no crank still.checked sta...
02 Jeep Grand Cherokee, Misfire
05/27/2017 in the Chrysler Driveability Discussion
Hello Chrysler techs: I have this 2002 Jeep grand with a misfire, poor idling, from another shop where they did tuneup, including coil pack and battery. DTC P0351 coil 1 primary circuit. Checked the harness, has been broken at clip, but it stays on for te...
13 Ford Focus, Mechanical, Engine, Noisey
05/27/2017 in the Ford Engine Discussion
Thanks for taking the time. We have just acquired a 2013 Ford Focus 2.0 Direct Injection and the engine is noisy compared to any gas engine we've had in the past. It sounds like a diesel at idle and gets quiet over about 2000 rpms. Lots of on-line complai...

Example TechHelp Request

The example TechHelp request below highlights not only the original request, which included some waveforms posted by the member for extra detail on his issue, but also the related documents & media found on iATN, and our sister company Identifix's Direct-Hit product. Not shown in the screenshot are the replies received by the member on their help request, and the fix they posted describing how they solved the issue with the vehicle.

TechHelp

Using TechHelp

Although iATN TechHelp originally started back in 1995 as an email-only service, most members use TechHelp today via our website, where they have the ability to filter their view of TechHelp down to requests on very specific makes, models, and other keywords. In addition to the help requests, every member is able to read the final "fix" posted by the author. Premium (paid) members, as well as basic (free) members that regularly offer help to other members, are able to view all of the replies received on each TechHelp request. All of this information is searchable in the iATN Knowledge Base.

Many members use TechHelp not only to help others, but also to keep an eye on the interesting fixes that are posted each day. Subscribing to TechHelp by email is a great way to keep up-to-date on the latest issues facing your favorite carline.

TechHelp by Email

In addition to reading TechHelp via the web, you can subscribe to it via email. Once you join the network, you may begin receiving some TechHelp email help requests from other members, either in summary format (sent nightly), or via individual email requests. You may switch formats, choose a different email volume level (choices range from receiving 0 to 70 help requests per day), and choice of topics. TechHelp email is currently split up into 5 major topics (Asian, Chrysler, European, Ford, and GM), and 10 sub-topics (Body, Brakes, Chassis, Driveability, Electrical, Engine, HVAC, Misc., PowerTrain, and Transmission issues), providing 50 combinations for you to choose from. You can mix and match which topics you receive to focus on your specialties.

Note: To keep the quality of TechHelp requests at a high level, members are expected to offer help prior to asking for help, and members are limited in the number of help requests they can send each month.