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International Automotive Technicians Network

TechHelp

Technical Assistance for Auto Pros

TechHelp is the heart of iATN: thousands of professional automotive technicians, from all over the world, helping each other with real-world automotive problems, 24 hours a day. A feed of some of the latest TechHelp requests is shown below. Inside the members-only area, your personalized TechHelp page is the central clearinghouse for all things related to TechHelp. You can open a new help request, update or close requests that you currently have open, add further comments to help requests you have closed in the past, help other members with their vehicle problems, update your TechHelp email subscription settings, view the current TechHelp stats for you and the rest of iATN, and more.

Latest TechHelp Activity

iATN members may view yesterday's automotive repair discussion on Asian, Chrysler, European, Ford, and GM vehicles, including this month's automotive discussion and top diagnostic trouble codes.

Recent Automotive Discussions in TechHelp

16 Ford Focus, Hesitation
08/04/2021 in the Ford Driveability Discussion
Thanks for your help again. So this car came in with a concern about the oil light being lit on the dash. The oil level was full. The engine sounded decent although a little noisy. I pulled the oil sending unit and started the engine, no oil came out the ...
13 Ford Edge, Guide broken, Vista roof
08/04/2021 in the Ford Body Discussion
Had a wind noise right after having a windshield replaced, thought it might be the sunroof not completely closed, opened it and when closing heard a pop and it wouldn’t close all the way. I pulled the glass and saw the problem, a broken guide, left the br...
06 Dodge Grand Caravan, Rear Heater, Ac
08/04/2021 in the Chrysler HVAC Discussion
Hope can give me some insight into the operation of this system. It has ATC. First off the front AC works fine. No Codes. Customer complaint is the rear AC is not working. They are right, what is happening is once the engine is warmed up the heater is ove...
17 Toyota Sienna, ABS
08/04/2021 in the Asian Brakes Discussion
Ok so this one came in with a soft brake pedal so we changed the master cylinder and we also noticed the left rear caliper was seized and would not compress when the brake pedal was applied, after the repair we still had a very soft brake pedal and i noti...
13 Chevrolet Silverado 2500 HD, fuel idle, Idle
08/04/2021 in the GM Engine Discussion
The truck will have an idle surge as soon as it is cranked up. The surge does not diminish when put into drive or reverse which causes the truck to buck or try and move/accelerate on its own. There are no fuel Leaks, No air leaks. I have researched and ha...

Example TechHelp Request

The example TechHelp request below highlights not only the original request, which included some waveforms posted by the member for extra detail on his issue, but also the related documents & media found on iATN, and our sister company Identifix's Direct-Hit product. Not shown in the screenshot are the replies received by the member on their help request, and the fix they posted describing how they solved the issue with the vehicle.

TechHelp

Using TechHelp

Although iATN TechHelp originally started back in 1995 as an email-only service, most members use TechHelp today via our website, where they have the ability to filter their view of TechHelp down to requests on very specific makes, models, and other keywords. In addition to the help requests, every member is able to read the final "fix" posted by the author. Premium (paid) members, as well as basic (free) members that regularly offer help to other members, are able to view all of the replies received on each TechHelp request. All of this information is searchable in the iATN Knowledge Base.

Many members use TechHelp not only to help others, but also to keep an eye on the interesting fixes that are posted each day. Subscribing to TechHelp by email is a great way to keep up-to-date on the latest issues facing your favorite carline.

TechHelp by Email

In addition to reading TechHelp via the web, you can subscribe to it via email. Once you join the network, you may begin receiving some TechHelp email help requests from other members, either in summary format (sent nightly), or via individual email requests. You may switch formats, choose a different email volume level (choices range from receiving 0 to 70 help requests per day), and choice of topics. TechHelp email is currently split up into 5 major topics (Asian, Chrysler, European, Ford, and GM), and 10 sub-topics (Body, Brakes, Chassis, Driveability, Electrical, Engine, HVAC, Misc., PowerTrain, and Transmission issues), providing 50 combinations for you to choose from. You can mix and match which topics you receive to focus on your specialties.

Note: To keep the quality of TechHelp requests at a high level, members are expected to offer help prior to asking for help, and members are limited in the number of help requests they can send each month.