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International Automotive Technicians Network


Technical Assistance for Auto Pros

TechHelp is the heart of iATN: thousands of professional automotive technicians, from all over the world, helping each other with real-world automotive problems, 24 hours a day. A feed of some of the latest TechHelp requests is shown below. Inside the members-only area, your personalized TechHelp page is the central clearinghouse for all things related to TechHelp. You can open a new help request, update or close requests that you currently have open, add further comments to help requests you have closed in the past, help other members with their vehicle problems, update your TechHelp email subscription settings, view the current TechHelp stats for you and the rest of iATN, and more.

Latest TechHelp Activity

iATN members may view yesterday's automotive repair discussion on Asian, Chrysler, European, Ford, and GM vehicles, including this month's automotive discussion and top diagnostic trouble codes.

Recent Automotive Discussions in TechHelp

04 Ford E-150, Master Cylinder, Low Pedal
03/23/2018 in the Ford Brakes Discussion
When anyone drives this van, which is used for a drywall installation business, the pedal will sink down about 75% of the way to the floor when you brake gradually. If you suddenly step on the pedal hard, the pedal feels hard and the van stops well. Actua...
06 Mercedes-Benz E320, Accessories, cruise speed indicator
03/23/2018 in the European Electrical Discussion
cruise speed bar flashes in cluster..what is the the issue and how can i correct it..finding very little info.
11 Mercedes-Benz E350, Surge
03/23/2018 in the European Driveability Discussion
Hello to all, This one is surging at about 40mph, light throttle, about 1500rpm, surges about 200 to 400rpm. Don’t really feel it so much as see it on the tach, and it also has a shake shifting from 2nd to 3rd? The hard part is there are no codes in any m...
04 Toyota Sienna, Starting
03/23/2018 in the Asian Electrical Discussion
dog ate keys then car sat till batt went dead .No master key, so unable to make after market key work. Can i buy an oem key and program to car or will i need new module and oem key. Can not seem to find any information on this problem , may be some one ha...
07 Lincoln Navigator, Electronic, ABS/Traction/Brake light come on
03/23/2018 in the Ford Brakes Discussion
Hello iATN, this Navigator has a strange issue. It came in customer complaining that the ABS, Traction and Brake lights come on, along with the Service Brake System message, only while driving. Sure enough, test driving the vehicle, lights come on randoml...

Example TechHelp Request

The example TechHelp request below highlights not only the original request, which included some waveforms posted by the member for extra detail on his issue, but also the related documents & media found on iATN, and our sister company Identifix's Direct-Hit product. Not shown in the screenshot are the replies received by the member on their help request, and the fix they posted describing how they solved the issue with the vehicle.


Using TechHelp

Although iATN TechHelp originally started back in 1995 as an email-only service, most members use TechHelp today via our website, where they have the ability to filter their view of TechHelp down to requests on very specific makes, models, and other keywords. In addition to the help requests, every member is able to read the final "fix" posted by the author. Premium (paid) members, as well as basic (free) members that regularly offer help to other members, are able to view all of the replies received on each TechHelp request. All of this information is searchable in the iATN Knowledge Base.

Many members use TechHelp not only to help others, but also to keep an eye on the interesting fixes that are posted each day. Subscribing to TechHelp by email is a great way to keep up-to-date on the latest issues facing your favorite carline.

TechHelp by Email

In addition to reading TechHelp via the web, you can subscribe to it via email. Once you join the network, you may begin receiving some TechHelp email help requests from other members, either in summary format (sent nightly), or via individual email requests. You may switch formats, choose a different email volume level (choices range from receiving 0 to 70 help requests per day), and choice of topics. TechHelp email is currently split up into 5 major topics (Asian, Chrysler, European, Ford, and GM), and 10 sub-topics (Body, Brakes, Chassis, Driveability, Electrical, Engine, HVAC, Misc., PowerTrain, and Transmission issues), providing 50 combinations for you to choose from. You can mix and match which topics you receive to focus on your specialties.

Note: To keep the quality of TechHelp requests at a high level, members are expected to offer help prior to asking for help, and members are limited in the number of help requests they can send each month.