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Automotive Repair Shop Management Forum

Professional automotive forum for discussion of repair shop management, covered from all angles, including: managerial discussions, employee relations, training, shop advertising and marketing ideas, streamlining of the shop environment, legal issues related to owning and managing a repair shop, and more. Although this forum is heaviest with participation of shop owners and managers, you also gain insight from members with other backgrounds (technicians, government employees, marketing representatives, educators, and more). This forum is for experienced automotive repair professionals only, membership required.

Continue to the description of our next automotive discussion forum, the Snap-on Handheld Users Group Forum.

Recent Automotive Discussions in the Automotive Repair Shop Management Forum

Aged Tires
03/17/2026 in the Shop Management Forum
Most tire, auto maker's & NHTSA consider 5 year old tires degraded & 6 years as expired. Anyone know of published pamphlets or posters to flag customers attention to the tire age factor? I'd like something that might educate the customers we don't have th...
Service Advisor Kiosks Powered by AI - 12 months?
03/09/2026 in the Shop Management Forum
Rumor has it that service advisors will be replace by AI kiosks within the year across most dealerships. I guess it shows what that position is really worth - a $20 monthly subscription per kiosk. Any thoughts? Service advisors are more of a reception...
Shop Fix Academy Tragedy
02/14/2026 in the Shop Management Forum
I didn't know Mr. Stokes or his family, but such a horrible tragedy. Enjoy every day! Life can be shorter than we imagine. IATN won't post the link. Just google Shop Fix Academy plane crash.
Mitchell accounting meltdown?
02/02/2026 in the Shop Management Forum
Have any of you got statements from [...] saying you haven't paid for 3 months when you have? Emails have gone ignored, and phone message says they are unable to take calls. Maybe someone should do a welfare check. System still works, however.
Ideas for tracking production delay causes
01/29/2026 in the Shop Management Forum
Hello, I'm trying to get some ideas on how to track production delays. Basically, if a technician is waiting. Waiting on a part that was wrong, or a part that was supposed to be ordered but wasn't, etc. The problem we have is we want to make it factual, w...

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