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Automotive Repair Shop Management Forum

Professional automotive forum for discussion of repair shop management, covered from all angles, including: managerial discussions, employee relations, training, shop advertising and marketing ideas, streamlining of the shop environment, legal issues related to owning and managing a repair shop, and more. Although this forum is heaviest with participation of shop owners and managers, you also gain insight from members with other backgrounds (technicians, government employees, marketing representatives, educators, and more). This forum is for experienced automotive repair professionals only, membership required.

Continue to the description of our next automotive discussion forum, the Snap-on Handheld Users Group Forum.

Recent Automotive Discussions in the Automotive Repair Shop Management Forum

On October 31st, I turn into a pumpkin!
10/18/2018 in the Shop Management Forum
Halloween is my last day in business and I'm STOKED. I'm proud to have interacted with everyone here over the years. If not for iATN, I probably would have left this industry in disgust years ago. Y'all are the best!
Documentation on Returns and cores
10/17/2018 in the Shop Management Forum
Got burned on warranty part and has some other issues with cores and other items I've shipped out lately, partly my fault, partly not. Either way the problems could have been avoided or lessened had I been a bit more thorough at my end. At the end of the ...
Opinion on paying for one brand and getting another
10/16/2018 in the Shop Management Forum
I am looking for opinions from other people on this matter. Here is what recently happened to us. I have been using SKF premium brand wheel bearings supplied by our locally owned NAPA store for years. When I went to order a rear wheel bearing assembly for...
Specialized shops: How do you handle off-brand vehicles?
10/14/2018 in the Shop Management Forum
Hey folks, you all provided me with some great advice last time I posted here and I really appreciate that. I hope this hasn't been discussed recently; I searched and didn't up with anything. I think most of us agree that the "all makes, all models" busin...
Maintenance inspection/upsell/incomplete diag gone wrong
10/12/2018 in the Shop Management Forum
After reading several pages of RO and speaking to the customer, here is what I think happened: A 2006 Minivan was brought into a service department. I'm not sure if it was driven or towed. The concern on the RO is "Customer states the vehicle is de-accele...

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