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International Automotive Technicians Network

Automotive Repair Shop Management Forum

Professional automotive forum for discussion of repair shop management, covered from all angles, including: managerial discussions, employee relations, training, shop advertising and marketing ideas, streamlining of the shop environment, legal issues related to owning and managing a repair shop, and more. Although this forum is heaviest with participation of shop owners and managers, you also gain insight from members with other backgrounds (technicians, government employees, marketing representatives, educators, and more). This forum is for experienced automotive repair professionals only, membership required.

Continue to the description of our next automotive discussion forum, the Snap-on Handheld Users Group Forum.

Recent Automotive Discussions in the Automotive Repair Shop Management Forum

Service writing, not understanding sales
07/21/2019 in the Shop Management Forum
What is the big deal about service writers and selling. When I hired a new service writer last year I was much more interested in parts experience than anything else. When I hired him I told him no sales were involved. Get at least an hour labor in advanc...
credit card processor
07/11/2019 in the Shop Management Forum
I have been using Direct Connect for last 7 years, fees were ok , now got taken over by Paragon, now charging about 4.0 % , i am thinking of switching to EMS, any one have experience with this company, need suggestions on what everybody else is using.
Transmission time - sublet for rebuild or install reman?
07/09/2019 in the Shop Management Forum
Greetings IATN, I have a few questions I'd greatly appreciate some help with. This post is prompted by a 2008 Ford Escape with a CD4E transmission. It loses forward and reverse due to loss of line pressure. We did the requisite testing to determine that a...
Credit Card Accounts
07/08/2019 in the Shop Management Forum
Has anyone had any success trying to close a credit card processing account with Worldpay? I'm finding it to be seemingly impossible. I get put on infinite hold, they don't return calls, they hang up on me when I tell them I don't want to renew my account...
Going into business with your son
06/29/2019 in the Shop Management Forum
I'm figuring a few of you have gone into business with your son or a close family member maybe you have some input. First it is not an auto shop and it is a start from scratch venture. I own the building its going in. Its not paid off but the payment is m...

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