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International Automotive Technicians Network

Automotive Repair Shop Management Forum

Professional automotive forum for discussion of repair shop management, covered from all angles, including: managerial discussions, employee relations, training, shop advertising and marketing ideas, streamlining of the shop environment, legal issues related to owning and managing a repair shop, and more. Although this forum is heaviest with participation of shop owners and managers, you also gain insight from members with other backgrounds (technicians, government employees, marketing representatives, educators, and more). This forum is for experienced automotive repair professionals only, membership required.

Continue to the description of our next automotive discussion forum, the Snap-on Handheld Users Group Forum.

Recent Automotive Discussions in the Automotive Repair Shop Management Forum

Attending customer funerals or major life events
10/17/2017 in the Shop Management Forum
Just wondering if any of you have a standard protocol in the event a good customer passes away. One of my best customers died a week ago and the service will be next Sunday. As his wife and son are good customers as well I will most likely pop in to offer...
Mercedes Sprinter/ RV parasitic drain
10/16/2017 in the Shop Management Forum
A friend called me for her dad yesterday. Her dad has a Mercedes sprinter which has been incorporated into a recreational vehicle. I don't know the brand, but it's cobbled together in Canada. He's having an issue with the parasitic drain and thinks it has...
Sales 101 for the remedial student + Service Writer Pay
10/13/2017 in the Shop Management Forum
During a three day period of time this week I sold 14 tires. This is more tires than I had sold in any three month period of time since I bought the shop 16 months ago. Why? Was it just a fluke? Not really, I just made a point of doing things the right wa...
customer service question
10/13/2017 in the Shop Management Forum
I have been in business for over 20 years. My shop has made its living off of installing used motor and transmissions. The last motor we installed was a 2011 ford fiesta 1.6l motor. I drove the vehicle about 50 miles with no issues (leaks or codes). It wa...
Trying to pick a shop management program help
10/11/2017 in the Shop Management Forum
Looking at Lancar? -Like the way it was shown in demo. Like the way you can look at parts from all the stores in one screen. Dislike I need to have [...] or AllData to use some functions as I use Directhit/identifix currently. Directhit - Figured I'd look...

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