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International Automotive Technicians Network

TechHelp

Technical Assistance for Auto Pros

TechHelp is the heart of iATN: thousands of professional automotive technicians, from all over the world, helping each other with real-world automotive problems, 24 hours a day. A feed of some of the latest TechHelp requests is shown below. Inside the members-only area, your personalized TechHelp page is the central clearinghouse for all things related to TechHelp. You can open a new help request, update or close requests that you currently have open, add further comments to help requests you have closed in the past, help other members with their vehicle problems, update your TechHelp email subscription settings, view the current TechHelp stats for you and the rest of iATN, and more.

Latest TechHelp Activity

iATN members may view yesterday's automotive repair discussion on Asian, Chrysler, European, Ford, and GM vehicles, including this month's automotive discussion and top diagnostic trouble codes.

Recent Automotive Discussions in TechHelp

05 Ford Mustang, MIL
02/23/2017 in the Ford Driveability Discussion
Hello Tech 19s, and thanks for reading this post. We have a hum dinger here, a 2005, 4.0l Ford Mustang. This vehicle came in to the shop with the check engine light on and two DTC 19s, PO171 and PO174. The freeze frame shows that the codes occurred at idl...
11 Porsche Cayenne, MIL
02/23/2017 in the European Driveability Discussion
Porsche Tech, please help on this bad boy here. Car tow in with no compression on left side engine due [...] broken left side intake camshaft gear. Replace cam gear, car running perfectly fine. Customer pick up the car & call me 2 days later & say check e...
06 BMW 330i, BSD Communication
02/23/2017 in the European Driveability Discussion
This vehicle came in with the complaint that the oil level indicator on the instrument cluster states inactive whenever the oil level is checked. Checked for codes and found code 2E7C for the BSD interface. The code will reset immediately once it is clear...
06 Jeep Grand Cherokee, Air bag, Air bag light
02/23/2017 in the Chrysler Miscellaneous Discussion
Okay so I'm working on a 06 Jeep with a 3.7. The airbag light is on this is coming to me from another shop and it belongs to a car lot. I have codes u1415 u1414 b223d in the airbag module which are implausible network configuration codes and ocm DTC prese...
11 BMW 335i, MIL
02/23/2017 in the European Driveability Discussion
Hello Techs, Code P112F (28A0) will set after 5 trip cycles, and check engine lite comes on after 7 trip cycles. Intake manifold pressure after throttle valve = 950hPa Intake pipe vacuum before throttle valve = 998hPa Throttle valve opening angle at idle ...

Example TechHelp Request

The example TechHelp request below highlights not only the original request, which included some waveforms posted by the member for extra detail on his issue, but also the related documents & media found on iATN, and our sister company Identifix's Direct-Hit product. Not shown in the screenshot are the replies received by the member on their help request, and the fix they posted describing how they solved the issue with the vehicle.

TechHelp

Using TechHelp

Although iATN TechHelp originally started back in 1995 as an email-only service, most members use TechHelp today via our website, where they have the ability to filter their view of TechHelp down to requests on very specific makes, models, and other keywords. In addition to the help requests, every member is able to read the final "fix" posted by the author. Premium (paid) members, as well as basic (free) members that regularly offer help to other members, are able to view all of the replies received on each TechHelp request. All of this information is searchable in the iATN Knowledge Base.

Many members use TechHelp not only to help others, but also to keep an eye on the interesting fixes that are posted each day. Subscribing to TechHelp by email is a great way to keep up-to-date on the latest issues facing your favorite carline.

TechHelp by Email

In addition to reading TechHelp via the web, you can subscribe to it via email. Once you join the network, you may begin receiving some TechHelp email help requests from other members, either in summary format (sent nightly), or via individual email requests. You may switch formats, choose a different email volume level (choices range from receiving 0 to 70 help requests per day), and choice of topics. TechHelp email is currently split up into 5 major topics (Asian, Chrysler, European, Ford, and GM), and 10 sub-topics (Body, Brakes, Chassis, Driveability, Electrical, Engine, HVAC, Misc., PowerTrain, and Transmission issues), providing 50 combinations for you to choose from. You can mix and match which topics you receive to focus on your specialties.

Note: To keep the quality of TechHelp requests at a high level, members are expected to offer help prior to asking for help, and members are limited in the number of help requests they can send each month.