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International Automotive Technicians Network

TechHelp

Technical Assistance for Auto Pros

TechHelp is the heart of iATN: thousands of professional automotive technicians, from all over the world, helping each other with real-world automotive problems, 24 hours a day. A feed of some of the latest TechHelp requests is shown below. Inside the members-only area, your personalized TechHelp page is the central clearinghouse for all things related to TechHelp. You can open a new help request, update or close requests that you currently have open, add further comments to help requests you have closed in the past, help other members with their vehicle problems, update your TechHelp email subscription settings, view the current TechHelp stats for you and the rest of iATN, and more.

Latest TechHelp Activity

iATN members may view yesterday's automotive repair discussion on Asian, Chrysler, European, Ford, and GM vehicles, including this month's automotive discussion and top diagnostic trouble codes.

Recent Automotive Discussions in TechHelp

05 Chevrolet Silverado 1500, Starting, Distributor
01/18/2019 in the GM Electrical Discussion
This truck belongs to a friend, I have not personally worked on it! He stated that after many years of faithfull service he had to have his distributor replaced because of internal corrosion he was ok for a while but now he has to put a heater under the h...
10 BMW 320i, Steering, Steering Locked
01/17/2019 in the European Chassis Discussion
Customer parked the car for about 2 hours. After that the steering was locked and the battery was flat. Fitted new battery and scanned the car DME error 2FD9 interface EWS (immobiliser ) DME; CAS error A114 line fault, el, steering lock. The errors cannot...
15 Kia Optima, Cuts-out/MIL
01/17/2019 in the Asian Driveability Discussion
vehicle for about a mile then looses power, chevk engine light comes on and says check hybrid system pull over and turn off vehicle. after that vehicle looses all power and have to limp it back to the shop. Throws a p2118 dtc for electronic throttle contr...
08 Mazda 5, Mechanical, master cyl
01/17/2019 in the Asian Brakes Discussion
First time customer in a completely trashed out and used up Mazda product. I went to drive the car to check for a scraping noise which was the initial complaint, and noticed that the brake pedal slowly sinks to the floor. Classic master cylinder failure, ...
99 Pontiac Montana, Mechanical, Air Flow
01/17/2019 in the GM HVAC Discussion
Customer complained of low hot air flow from vents. We removed cabin filters (which were not dirty) and still very little air flow. Found when temp is put to cold air flow out the vents is fine. We pulled heater core and it did not look bad but using a fl...

Example TechHelp Request

The example TechHelp request below highlights not only the original request, which included some waveforms posted by the member for extra detail on his issue, but also the related documents & media found on iATN, and our sister company Identifix's Direct-Hit product. Not shown in the screenshot are the replies received by the member on their help request, and the fix they posted describing how they solved the issue with the vehicle.

TechHelp

Using TechHelp

Although iATN TechHelp originally started back in 1995 as an email-only service, most members use TechHelp today via our website, where they have the ability to filter their view of TechHelp down to requests on very specific makes, models, and other keywords. In addition to the help requests, every member is able to read the final "fix" posted by the author. Premium (paid) members, as well as basic (free) members that regularly offer help to other members, are able to view all of the replies received on each TechHelp request. All of this information is searchable in the iATN Knowledge Base.

Many members use TechHelp not only to help others, but also to keep an eye on the interesting fixes that are posted each day. Subscribing to TechHelp by email is a great way to keep up-to-date on the latest issues facing your favorite carline.

TechHelp by Email

In addition to reading TechHelp via the web, you can subscribe to it via email. Once you join the network, you may begin receiving some TechHelp email help requests from other members, either in summary format (sent nightly), or via individual email requests. You may switch formats, choose a different email volume level (choices range from receiving 0 to 70 help requests per day), and choice of topics. TechHelp email is currently split up into 5 major topics (Asian, Chrysler, European, Ford, and GM), and 10 sub-topics (Body, Brakes, Chassis, Driveability, Electrical, Engine, HVAC, Misc., PowerTrain, and Transmission issues), providing 50 combinations for you to choose from. You can mix and match which topics you receive to focus on your specialties.

Note: To keep the quality of TechHelp requests at a high level, members are expected to offer help prior to asking for help, and members are limited in the number of help requests they can send each month.