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International Automotive Technicians Network
Re: Shop 'Moron' Charges...
Posted to Shop Management Forum on 11/5/2003

I feel your pain, having dealt with my share of owner-modified 88 NY'ers.

As for charging extra, NO. There's a reason why your labor rate is where it is, no sense trying to teach the customer anything (he won't learn), but you've learned a lesson and it will... Login to read more.