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International Automotive Technicians Network
Re: How do YOU respond?
Posted to Shop Management Forum on 11/3/2003

No positive outcome.... so bow out as best you can while covering your butt.

What I used to do when faced with the exact same circumstances:

Try to get the name of this other 'shop' and the mechanic who looked at it. Chances are good the 'customer' won't g... Login to read more.