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Re: I fired my first customer today (long post)
Posted to Shop Management Forum on 10/12/2003

Thursday mid-morning a guy comes in and wants an inspection. 97 Chevy p/u, looks a little beat up but not bad. I get in and its raining pretty good.. so i turn on wipers, INOP, so i back out and hit brakes, GO to the Floor. As i try and do the 20mph 20 ft stop... Login to read more.