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Re: I fired my first customer today (long post)
Posted to Shop Management Forum on 10/11/2003

Doug,

I'm sure that you will hear from a few of the greatest minds on iATN as to how the end could've come out better if it had been handled differently. I'm not sure that I would have been better at it than you but others like Ham and Witt are Pros at this ... Login to read more.