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International Automotive Technicians Network
Re: Dear Customer I am Sorry I told you.
Posted to Shop Management Forum on 10/1/2003

Hal, I'm never ashamed or sorry to tell it like it is to a customer. I have no conscious & i'm pity-less when I see something wrong with a car.

If they don't want to be safe & they decline our recommendations...............we don't want them as customers. We... Login to read more.