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International Automotive Technicians Network
Re: How much does your reputation mean to you?
Posted to Shop Management Forum on 9/30/2003 1 Reply

I often see cars from customers that have not been here in 3-4-5 years. I used to think such customers must be mad at us or something but I've learned that there are some people who only rely on us for "big problems" and they get small stuff done elsewhere. So... Login to read more.

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