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International Automotive Technicians Network
Re: How much does your reputation mean to you?
Posted to Shop Management Forum on 9/30/2003 1 Reply

In case I need to clarify, the "3/30 rule" is simple:

If you do GOOD, the recipient is liable to tell 3 people. If you do BAD, they're liable to tell 30.

That's the Human Condition, negative as it seems. Login to read more.

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