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International Automotive Technicians Network
Re: What do you tell your customers?
Posted to Shop Management Forum on 9/19/2003

If it is WAY past due I prefer to show them. I first show them what fluid or whatever is suposed to look like, then show them theirs.

Always the O.E. maint. schedule is refered to, unless it is something like a completely nasty cooling system at 80k miles an... Login to read more.