× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Interviewing the First Time Customer?
Posted to Shop Management Forum on 8/22/2003

My guess would be that I do that first conversation like so many - a balance between trying to get a handle on the customer and trying to give them a handle on us. My place is a bit casual and we try to be friendly, but we don't have ANY menu pricing - every b... Login to read more.