× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Interviewing the First Time Customer?
Posted to Shop Management Forum on 8/21/2003

A few things I find relevent beside the name-address-problem stuff, -

"How did you find out about us?";

"How long have you owned this vehicle?";

"Have you ever, or have you recently, had any work done to this vehicle?";

"Is this your only means of tran... Login to read more.