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Selling...or Selling...or Selling?
Posted to Shop Management Forum on 8/16/2003 23 Replies

Selling it, Level #1:

Customer has a symptom. Problem is found. Solution is determined and sale of solution is presented.

Selling it, Level #2:

Same as #1, plus car is inspected for other items definitely in need of service. Maintenance history and condi... Login to read more.

23 Replies Received (View Replies)