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Re: A-B-C-D Customers and Sometime 'F'.... My Definition.
Posted to Shop Management Forum on 8/12/2003 1 Reply

Glenn,

I had a guy question my diagnostics a while back. I finally told him. "Look, I've written books about diagnostics." He replied, "But what does that have to do with it?" Duhhhhh..... Login to read more.

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