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Re: A-B-C-D Customers and Sometime 'F'.... My Definition.
Posted to Shop Management Forum on 8/12/2003

Something like, one mans "C" is another mans "A". Yea, I can see where that could get confusing. Truth is one man's "C" usually is another man's "A". Just as one tech smiles when a Jag or Volvo pulls up. Another tech runs.(g)

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