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Re: Trust, Management and Luck, or the tale of Nett and Klage
Posted to Shop Management Forum on 7/26/2003 4 Replies

Louis,

You never cease to amaze me.

We expect OUR customers to just TRUST US......and many times we don't reciprocate that trust.

This week I made an exception. It was a $1,600 job. This lady had been in a number of times over the years and I knew of... Login to read more.

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