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Re: Shop owners perception, who's your client?
Posted to Shop Management Forum on 7/24/2003 2 Replies

Here's an example of value marketing:

A doctor (new client) called me and asked "how much to put a head gasket on a 97 Mercedes?"

I asked him more about the situation, and found he had 150k miles on the car, and the dealer was telling him he needed a head ... Login to read more.

2 Replies Received (View Replies)