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Re: Shifting customer value preception for our industry?
Posted to Shop Management Forum on 7/23/2003 1 Reply

James

You are correct. I use to tune up my brothers car for free because he is family. Every time I got done he use to complain to the max on how bad it ran when I got done. After doing this several times I decided to charge him on the next tune and I did. B... Login to read more.

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