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International Automotive Technicians Network
Re: Shifting customer value preception for our industry?
Posted to Shop Management Forum on 7/22/2003

Ken

I understand what you are talking about but I do not try to compete price wise on dealer services, because I can't and make a profit. I tell my customers this. If they go somewhere else for some repairs thats ok by me. I assure them that I am happy for t... Login to read more.