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Re: Shifting customer value preception for our industry?
Posted to Shop Management Forum on 7/22/2003 9 Replies

Ken

Value is what I sell at my shop, not price.

Listen to this. This happened in my town this week. Cust has Dodge Pu with exhaust leak. Takes to one indy in town. They work on it and drill right into the water jacket on his cyl head. They don't tell him a... Login to read more.

9 Replies Received (View Replies)