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Re: Shifting customer value preception for our industry?
Posted to Shop Management Forum on 7/22/2003 2 Replies

As more and more independants bite the dust, dealerships will get a larger piece of the pie. Terry Greenhut has a great article in July's APRA Global Connection, "The Price is Right". Basically, "value perception" starts with us, not the customer. Terry states... Login to read more.

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