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Validating human emotions - listen to your customers.
Posted to Shop Management Forum on 7/12/2003 6 Replies

Greetings all,

Life is busy. Shop schedules are busy. People's basic needs in life are so easily overlooked.

To explain the meaning of that intro, let me step back a day. One of my regulars needed some work done yesterday. I met her at the shop before we o... Login to read more.

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