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International Automotive Technicians Network
Re: Sample Question for new ASE C1 (Service Advisor) Test
Posted to Shop Management Forum on 6/26/2003

The problem is that it will not fit into an "e" answer. I was tought to always engage the caller into a coversation and make it a pleasant one but answer her price question with a question. "Is price your primary concern?" the typical answer is yes. I then ask... Login to read more.