× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: JUST SAY NO!
Posted to Shop Management Forum on 6/23/2003

[...trimmed text...]

Hi John,

I think your approach has merit, especially when considering the value aspect. However, Hal has a point too. I think some up front preparation is necessary. In other words, I think the cust... Login to read more.