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Re: Why do Independents think they are 'less' than the dealer?
Posted to Shop Management Forum on 6/20/2003 2 Replies

Well said John.

An independant has can have a personal feel. Customers get a chance to talk to the manager or technicians. They don't have to come in and pay for their service, having to deal with a gum-chewing receptionist behind a window that has a hole in... Login to read more.

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