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Re: The big picture & looking out for a customer's best interests.
Posted to Shop Management Forum on 6/18/2003 5 Replies

So,

You went ahead and got compensated for a 60K on a vehicle with marginal brakes the customer did not "budget" for. Car leaves your shop and gets in an accident.

What happens next?

Dave. Login to read more.

5 Replies Received (View Replies)