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Re: The big picture & looking out for a customer's best interests.
Posted to Shop Management Forum on 6/17/2003 1 Reply

A shop owner I know does $1 million in sales from a three bay former gas station with 3 techs. He told me when a REGULAR customer comes in for a 60K and needs a water pump(or belts, brakes) he installs the pump as he does the service then calls for authori... Login to read more.

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