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Re: The big picture & looking out for a customer's best interests.
Posted to Shop Management Forum on 6/17/2003 17 Replies

Brad, I certainly agree that many of my customers have budgets too, even if they drive expensive cars.

Here's my point in these posts:

The customer may call and ask for a price on a 60k service. I quote a number less than the dealer, and the car comes in. ... Login to read more.

17 Replies Received (View Replies)