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Re: The big picture & looking out for a customer's best interests.
Posted to Shop Management Forum on 6/17/2003 2 Replies

The purpose of PM work is to find problems. It's not dirty pool to come up with a list of problems after or while doing the work.

I understand looking under the car beforoe you begin and seeing some problems, maybe the boots are torn. But as I responded belo... Login to read more.

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