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International Automotive Technicians Network
Re: WWYD--Shop Warranty
Posted to Shop Management Forum on 6/3/2003

I like what the others have said so far, they echo what I was thinking. Sit down and talk about facts of life, ask him what he thinks is fair, then offer an 'upgrade' to a decent part. If done so you don't lose, and he learns something, all win.

If he won't ... Login to read more.