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International Automotive Technicians Network
Re: New Customer Treatment
Posted to Shop Management Forum on 5/30/2003

Hi Lowell,

We do quite a bit for "new clients". while they are here, we have them fill out an application that includes birthday, kids, dogs, etc. We use that information later to give them suprise gifts.

We take them out to see their car with our eyes. (W... Login to read more.