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International Automotive Technicians Network
Re: Customer perception
Posted to Shop Management Forum on 5/13/2003 6 Replies

I don't know if it's possible to dispell the myth (at least not totally anyway).

A customer(first and last time,I hope) came with a brake noise complaint. Upon inspection I found the following.

1. Lug nuts pounded down so tight that it actually displaced m... Login to read more.

6 Replies Received (View Replies)