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Re: Customer Service = HOW good are you?
Posted to Shop Management Forum on 4/25/2003 1 Reply

I know it sounds like complete over-kill. But in this case, over-kill my be nessesary to make it go away. See, this cust. is not not an odinary cust. I suspected it when I talked to him (would not make eye contact, talked in circles, and would pick one item to... Login to read more.

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