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International Automotive Technicians Network
Re: Illegal (underground) Shops
Posted to Shop Management Forum on 4/20/2003

The only way I can see this happening is by informing the customer.

If they feel that they are buying apples and apples, they will most likely pick the lower price apples. Once they realise that they are buying T-bones, they might not be reluctant to spend t... Login to read more.