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International Automotive Technicians Network
Re: Customer Service/ Price Justification Discussion
Posted to Shop Management Forum on 3/25/2003 1 Reply

The problem Jeff, is that most folks tend to omit the "they're good" part, and focus on the price. Whats worse, is they only refer to the work in a generic sense, brakejob, tune up, engine work etc, without really discussing what was needed or done, only the p... Login to read more.

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