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International Automotive Technicians Network
Re: Getting customer's name over phone for estimate
Posted to Shop Management Forum on 3/18/2003

Tony, I know I would make a terrible customer because I know too much about cars;o) So I cater my business to customers who (1)don't know much about cars,(2) have a good job, (3)and wants my shop to fix their car. Now that is not everyone (wish it was) just a ... Login to read more.