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International Automotive Technicians Network
Re: Marketing--Can You Be Too Good?
Posted to Shop Management Forum on 3/17/2003

Screw ups do cost money, but like everyone has noted in here, is that when handled properly, it is the best word of mouth advertising you can do. I had a situation a couple months ago, where when putting a schroud on a plactic radiator, I grabed a wrong screw ... Login to read more.