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International Automotive Technicians Network
Re: Marketing--Can You Be Too Good?
Posted to Shop Management Forum on 3/17/2003

George, we provide a basic AutoCare warranty of 12/12 but tell the customer that some parts have a longer warranty. We don't say which is which, just that it might exist and deal with it later if needed. Most people are satisfied and it leaves us a lot of wigg... Login to read more.