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Re: Getting customer's name over phone for estimate
Posted to Shop Management Forum on 3/17/2003 3 Replies

Tony, I am one of the few shops that will not give an estimate on the phone. I've had people on iATN chastise me for not giving estimates over the phone to people I have never met. This is what I have learned in the last 23 years in my business. Once you give ... Login to read more.

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