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International Automotive Technicians Network
Re: Getting customer's name over phone for estimate
Posted to Shop Management Forum on 3/17/2003

Rule number 1. Anyone who hasn't spent money here is not a customer yet, just a prospect.

Rule number 2. All my customers give me there name, address and phone number.

Rule number 3. I build my business around my customers not every one who calls for a pri... Login to read more.