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International Automotive Technicians Network
Re: WWYD, Customers Brings Own Struts?
Posted to Shop Management Forum on 3/14/2003

Hi Terry,

Simple, to me.

HE decided to become the parts supplier on this job. HE supplied you with the wrong parts. HE is responsible for the labor.

The only complication; did your tech even open the box and look at the struts before beginning the job? I... Login to read more.