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WWYD, Customers Brings Own Struts?
Posted to Shop Management Forum on 3/14/2003 72 Replies

Greeting All,

I am looking for some input on how you would handle this customer that was in today. Here is some background. Customer comes into the store and prices rear struts and alignment for his vehicle. Customer makes an appointment for same a week late... Login to read more.

72 Replies Received (View Replies)