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International Automotive Technicians Network
Re: How do you deal with customers you don't want
Posted to Shop Management Forum on 2/23/2003

Depends on the customer. If it's a vehicle I not familiar with I'll tell the customer so and recommend a dealer or brand speciality shop. Most thank me for my honesty and will call me for their other car I do service.

If it's a PITA customer, I'll keep telli... Login to read more.