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International Automotive Technicians Network
Re: Saving a Failing Shop- WWYD
Posted to Shop Management Forum on 2/5/2003

Customer satisfaction information is key here.

You're losing sales. Why? To other shops, or a dwindling market? WE don't know the answer. You MIGHT. You customers DO.

You have the best team ever. Does your business type NEED such? If doing high end driveab... Login to read more.