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International Automotive Technicians Network
Re: I don't really have time to give estimates over the phone.
Posted to Shop Management Forum on 2/3/2003

Several years ago I attended a seminar given by Terry Greenhut that dealt with nearly everything that should be done when you are fielding a phone call.

One of the topics was "NO PRICE QUOTES ON THE PHONE"!!!!!! The exception being for BASIC services, such a... Login to read more.