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International Automotive Technicians Network
Re: What are 'the basics' revisited
Posted to Shop Management Forum on 1/20/2003

Yes and no.... overprice the job, but let the customer know that you've done that on purpose to anticipate the worst case scenario. We routinely do this, and it works for us. "Mr. Customer, my estimate for this job is 999 coconuts, but this figure is high. I d... Login to read more.