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Re: What are 'the basics' revisited
Posted to Shop Management Forum on 1/19/2003 2 Replies

This works ONLY if you dont go around over promising,( to close the sale)and you give yourself plenty of cushion for the everday SNAFU's of the shop. UNDERPROMISE AND OVER DELIVER Your customer will be estatic if the car is done early and under estimate and so... Login to read more.

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